top of page


Professional Communication









Professional communication consists of several forms of collaborating such as talking, writing, listening, answering, and/or responding.  These forms of professional communication can be executed both within and outside of the workplace.  Professional communication can be given electronically or verbally.  It can be used in meetings, presentations, memos, e-mails and/or other business dealings and writings.  Professional communication requires a proficient, formal and civil tone.  It seeks to make a professional and best impression on its audience of colleagues, customers, and/or managers.


Positive Messaging




It is important to use positive messaging in a business setting because sending positive messages can be utilized to inform, motivate and reward employees.  Positive messages can create and lead to motivation and inspiration which can lead to a positive work environment.  This can then lead to a more productive team which can increase and grow business. 


It is important to convey positive messages about yourself in your professional communications.  One way of doing this is by promoting what you can do and what you are successful at in your professional communications.  Highlight the positive aspects, accomplishments and talents of yourself. 


How to respond to a problem or bad news.


It is important to handle professional disappointments appropriately and professionally.  One should be honest, respectful, and try to get over the disappointment in an appropriate time frame.  It is important to learn from the problem and/or bad news and make a plan for the future and how to avoid this problem or bad news from happening again.  Furthermore, create a plan on what to do next, find ways to improve the situation and move on in a respectable manner.


Delivering a Negative Message

When delivering a negative message, it is usually important to maintain goodwill, however there are times when this is not the case.  Depending on the situation and the message, one should try to be empathetic and deliver the negative message while still being mindful of the place and time that he/she is giving it.  Try to give the message as straight and clear as possible and try not to explain it too much.  When possible, ask for permission and prepare the person receiving the negative message.  Furthermore, try to provide a solution or another option.

bottom of page